Refund policy

Last updated: October 27, 2026

Returns

Return eligibility depends on the items in your order and applicable consumer protection laws.

Where returns are accepted, items must be returned in their original condition, unworn, unused, with all original tags attached and in their original packaging.

Items may be inspected upon arrival. Refunds may be reduced if an item has been used, damaged, or handled beyond what is necessary to inspect it, where permitted by applicable law.

To request a return, please contact us at contact@merelymade.com before sending any items back.

How to Start a Return

To request a return, please email contact@merelymade.com with your order number and reason for the return.

Our team will review your request and provide further instructions.

Please do not send items back without contacting us first.

For returns requested due to a change of mind, size, color, or personal preference, customers are responsible for return shipping costs, unless otherwise required by applicable law.

We recommend using a trackable shipping service, as we cannot be responsible for return parcels lost in transit.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or incorrect.

If an item is confirmed to be defective or was sent incorrectly, MERELY MADE will cover the necessary return and replacement shipping costs, in accordance with applicable consumer protection laws.

Please contact us with your order number, a description of the issue, and photographs where possible.

Exceptions and Non-Returnable Items

Certain items may not be eligible for return, as indicated on the product page or at the time of purchase, subject to applicable consumer protection laws.

Please contact us if you have any questions regarding the return eligibility of a particular item.

Exchanges

If you would like to exchange an item for a different size or color, please contact us at contact@merelymade.com before returning your order.

Exchanges are subject to product availability and approval.

For exchanges requested due to a change of size, color, or personal preference, customers are responsible for both the return shipping costs and the shipping costs of the replacement item.

Shipping fees for the replacement item will be communicated before the exchange is processed.

If an exchange is required because of a defective or incorrect item, MERELY MADE will cover the necessary shipping costs in accordance with applicable consumer protection laws.

All exchanged items must meet our return conditions.

European Union Returns and Cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after receiving your goods, without providing a reason, unless a legal exemption applies.

After notifying us of your decision to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after being informed of your cancellation. However, we may withhold the refund until we receive the returned goods or receive evidence that they have been sent back.

For eligible cancellations, we will refund the product price and the original standard delivery cost, where applicable. Additional costs for express or premium delivery are not refundable beyond the standard delivery amount.

Customers are responsible for return shipping costs unless otherwise required by law.

To request a cancellation or return, please contact contact@merelymade.com.

United Kingdom Returns and Cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after receiving your goods, unless a legal exemption applies.

After notifying us of your cancellation, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after receiving the returned goods or receiving evidence that they have been sent back.

Eligible refunds include the product price and the original standard delivery cost, where applicable. Additional costs for express or premium delivery are not refundable beyond the standard delivery amount.

Customers are responsible for return shipping costs unless otherwise required by law.

To request a cancellation or return, please contact contact@merelymade.com.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method, unless otherwise agreed or required by law.

Please note that your bank or payment provider may require additional time to process the refund.

Original shipping fees are non-refundable for voluntary returns, except where required by applicable consumer protection laws.

If you have not received your refund within a reasonable period after approval, please contact us.

Consumer Rights

Nothing in this policy limits or excludes your rights under applicable consumer protection laws.

These rights may include remedies where goods are defective, damaged, incorrectly described, incorrectly supplied, or not delivered within the required timeframe.

Contact

For returns, exchanges, cancellations, refunds, or questions about your order, please contact:

MERELY MADE

Email: contact@merelymade.com