Orders are prepared and dispatched within 3 business days following payment confirmation.

Once your order has been shipped, delivery times will vary depending on the destination and shipping service.

Please note that our online and offline stores share inventory. In rare cases, an item may become unavailable after your order has been placed. Should this happen, our team will contact you as soon as possible.

We hope you love your MERELY MADE pieces. If you change your mind, you may request a return within 7 days of receiving your order.
Returned items must be:

• Unworn and unused
• Unwashed and unaltered
• Returned with all original tags and labels attached
• Packed securely, preferably in their original packaging

MERELY MADE reserves the right to refuse returns that do not meet these conditions.
Season-Off items are final sale and cannot be returned or exchanged.

HOW TO MAKE A RETURN

1. Request your return
Log in to MY PAGE, go to Order Status, select CANCEL, and indicate the reason for your return.

2. Prepare your parcel
Securely pack the item(s), preferably using the original packaging.

3. Send your return

Please send your parcel to:
MERELY MADE
Room 401, 4th Floor, Teva Building
69 Donggyo-ro, Mapo-gu
Seoul 04018
Republic of Korea
Tel. +82 070-8860-0415

Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as MERELY MADE cannot be responsible for parcels lost during return transit.

Once your return has been received and approved, your refund will be issued to your original payment method.
Please allow up to 14 business days for your return to be inspected and your refund to be processed. Additional processing time may be required by your bank or payment provider.
Original and return shipping costs are non-refundable unless the item received was incorrect or defective.

We currently do not offer direct exchanges.
If you would like a different size or colour, please return your original item and place a new order.

If you receive an incorrect or defective item, please contact our customer service team as soon as possible after delivery.
Please include your order number and photographs of the item so our team can assist you.

NEED HELP?
For any questions regarding your order, delivery or return, please contact:
contact@merelymade.com